Retail Experiences to Remember

Customer Service Essentials to increase Sales

In this workshop you will cover:

  • Customer in Focus – The joy of shopping and how you can support that
  • Meeting needs – why you exist as a business (knowing your differentiation)
  • Competing with online shopping
  • Create value, restrict discounts
  • Seamless Experiences – What are they and how do you achieve it both in-store and online
  • Casual Purchases into loyal customers & repeat purchases
  • The best kind of marketing – Word of mouth referrals
  • Gifting and gratitude
  • Completing the loop – using digital technology to nurture your connection to your customer