Retail Experiences to Remember

Customer Service Essentials to increase Sales

In this workshop you will cover:

  • Customer in Focus – The joy of shopping and how you can support that
  • Meeting needs – why you exist as a business (knowing your differentiation)
  • Competing with online shopping
  • Create value, restrict discounts
  • Seamless Experiences – What are they and how do you achieve it both in-store and online
  • Casual Purchases into loyal customers & repeat purchases
  • The best kind of marketing – Word of mouth referrals
  • Gifting and gratitude
  • Completing the loop – using digital technology to nurture your connection to your customer


Sharni-Marie Barney

Managing Director, Forj Marketing

Sharni-Marie Barney is a digital strategist who has worked with small to medium businesses for the past 10 years to help them to grow and handle the challenges of constantly changing technology.

Sharni-Marie has a huge desire to want to help small businesses succeed, and so her courses pull together her wealth of knowledge and experience to help you better manage these technologies yourself. She is an excellent teacher and communicator, presenting all the concepts in a way that is easy to understand and is able to be applied straight away.